Welcome to Friends Group’s e-commerce platform. By this website and/or placing an order, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Friends Group’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
1. General
1.1. The term ‘Friends Group’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is [Address]. Our company registration number is [Registration Number], registered in Bangladesh.
1.2. The term ‘you’ refers to the user or viewer of our website.
2. Ordering
2.1. By placing an order through our website, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.
2.2. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
2.3. We reserve the right to refuse any order you place with us.
3. Pricing and Payment
3.1. All prices listed on our website are in Bangladeshi Taka (BDT) unless otherwise stated. Prices may exclude delivery costs, which will be added to the total amount due.
3.2. We reserve the right to change prices and specifications without notice.
3.3. Payment for all orders must be made in full before dispatch of the goods. We accept payment via [list payment methods].
4. Delivery
4.1. Delivery charges and estimated timescales will be provided upon checkout.
4.2. While we make every effort to deliver goods on the agreed-upon date, we will not be held liable for any loss incurred by you as a result of late delivery or delivery on a different date.
5. Returns and Refunds
5.1. We offer a [number] day returns policy for unopened and unused items, provided they are in their original packaging.
5.2. To initiate a return, please contact our customer service team at [email/phone] to obtain a Return Merchandise Authorization (RMA) number.
5.3. Refunds will be processed within [number] days of receiving the returned item(s) and will be issued using the same payment method used for the original purchase.
6. Privacy
6.1. We are committed to protecting your privacy. Our privacy policy, which sets out how we will use your information, can be found at [link to privacy policy]. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.
7. Limitation of Liability
7.1. To the fullest extent permitted by law, Friends Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the website; (ii) any conduct or content of any third party on the website; (iii) any content obtained from the website; or (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
8. Governing Law
8.1. These terms and conditions shall be governed by and construed in accordance with the laws of Bangladesh.
9. Changes to Terms and Conditions
9.1. Friends Group reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website after any such changes constitutes your acceptance of the new terms and conditions.
Contact Us
If you have any questions about these terms and conditions, please contact us at [email] or [phone number].