1.1. Commitment to Customer Satisfaction: Friends Group is committed to providing excellent customer service and satisfaction. We aim to respond to customer inquiries promptly and resolve any issues effectively.
1.2. Communication Channels: Customers can reach us through various channels, including our website contact form, email ([email]), and phone ([phone number]). Our customer service hours are [insert hours].
1.3. Feedback and Complaints: We welcome feedback from customers to improve our services. Any complaints will be handled with utmost priority and resolved in a fair and timely manner.
2. Product Information and Warranties
2.1. Product Descriptions: We strive to provide accurate product descriptions and specifications on our website. However, we do not warrant that product descriptions or other content on the website are accurate, complete, reliable, current, or error-free.
2.2. Warranties: Products sold by Friends Group may come with manufacturer warranties. Warranty details, if applicable, will be specified on the product page. Friends Group does not provide additional warranties beyond those offered by manufacturers unless explicitly stated.
3. Privacy and Data Protection
3.1. Data Collection: We collect personal information from customers solely for the purpose of processing orders and providing customer service. This information may include name, contact details, billing address, and payment information.
3.2. Data Security: Friends Group takes data security seriously and implements appropriate technical and organizational measures to protect customer data against unauthorized access, misuse, disclosure, alteration, or destruction.
3.3. Use of Personal Information: Personal information collected will only be used for the purposes stated at the time of collection and in accordance with our Privacy Policy. We do not sell or share customer information with third parties for marketing purposes.
4. Orders and Payment
4.1. Order Process: Customers can place orders through our website. Orders are subject to availability and acceptance by Friends Group.
4.2. Payment Methods: We accept payment via [list accepted payment methods]. Payment must be made in full at the time of ordering.
4.3. Order Confirmation: Upon successful placement of an order, customers will receive an order confirmation via email, including details of the order and estimated delivery times.
5. Shipping and Delivery
5.1. Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the products ordered, as well as the shipping destination. Customers will be informed of shipping costs during the checkout process.
5.2. Delivery Times: Estimated delivery times will be provided to customers upon order confirmation. Actual delivery times may vary depending on factors such as product availability, shipping method, and destination.
5.3. Tracking Orders: Customers can track the status of their orders through our website or by contacting customer service with their order number.
6. Returns and Refunds
6.1. Return Policy: Friends Group offers a [number] day return policy for eligible products. To initiate a return, customers must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
6.2. Refunds: Refunds for returned products will be processed within [number] days of receipt of the returned item(s). Refunds will be issued using the same payment method used for the original purchase, excluding shipping costs unless the return is due to our error.
7. Legal Compliance
7.1. Compliance with Laws: Friends Group operates in compliance with all applicable laws and regulations in Bangladesh regarding e-commerce, consumer rights, data protection, and any other relevant legislation.
7.2. Governing Law: These policies and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of Bangladesh.
8. Amendments to Policies
8.1. Policy Updates: Friends Group reserves the right to update or modify these policies at any time. Updated policies will be posted on our website, and continued use of our services constitutes acceptance of the revised policies.
Contact Us
If you have any questions or require further clarification regarding our policies, please contact us at [email] or [phone number].